How do you make a report?
Report a problem in three steps: choose its location, describe what you see and check your report.
Read article →Knowledge base
Reporting with Hiermelden
Guides for residents and councils. Learn how to make a report and how Hiermelden can help.
For residents
What can you report through Hiermelden?
Hiermelden is intended for problems in public spaces that do not need urgent attention.
Read article →What happens after you submit?
Saving a report is the first step. Here is what happens now and how handling is planned to work.
Read article →Are contact details required, and who sees them?
You can make a report without giving your name, email address or phone number.
Read article →For councils
How can Hiermelden help a council?
Residents see what happens in their neighbourhood every day. Clear reports can help councils respond to specific problems.
Read article →Connecting to an existing case management system
Hiermelden is intended as the place where residents report. Councils should be able to handle the work in a system that suits them.
Read article →Multiple reports about the same problem
Three residents report the same broken streetlight. That means three reports, but possibly one problem. How can you avoid duplicate work while keeping each resident informed?
Read article →How do you keep residents informed?
Residents who report a problem want to know what happens next. A short, clear message helps, even when the problem has not been resolved yet.
Read article →