What happens after you submit?
Saving a report is the first step. Here is what happens now and how handling is planned to work.
Your report is saved
Your report is saved in Hiermelden and receives a report number. It is not sent to a council and does not start a council response. Use your council’s existing reporting service if you need the problem addressed now.
Council handling
We are developing an integration to deliver reports to participating councils. A member of staff will assess them and assign them to the right team. Handling and response times will depend on the council and the problem.
When is a report finished?
The problem might be resolved, already known or the responsibility of another organisation. We aim to explain the outcome when a report is closed. Closed will not always mean resolved.
Receiving updates
You can add contact details after saving. We record your preference. Sending updates is still in development. You can view the status later through your personal link. Save this link and keep it private.